Review Detail

Illinois 5549
Deceiving practices
Overall rating 
 
1.6
Slots 
 
2.0
Table Games 
 
2.0
Customer Service 
 
1.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0
Very deceiving chain, stayed 1-2-19 to 1-4-19, it's a small casino, the buffet was closed for an unknown reason, was gave a $10 dining credit to opt out of room service, since the buffet was closed I used it at the grill, ordered the cod plate which was about the same thing you get in a Gordon fisherman's box. Now I was there for work and let that all go until I was charged a resort fee, resort really? Call and spoke to a manager, was basically told I was dumb for not ready the fine print that was 3 clicks away from the main page on hotels.com. I was dumb for not ready the fine print I signed at check in. No I was dumb for staying in the first place. I am going to post this on every site I can find the hotel because they are shady and about as good as a quality in with 2 slot machines in the lobby.
LE
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