Horseshoe Casino - Council Bluffs

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2.2 (6)
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Horseshoe Casino - Council Bluffs

Details

Address
2701 23rd Avenue
City
Council Bluffs
State
Iowa
Zip Code
51501
Country
United States
Phone
(712) 323-2500

Toll-Free Number: (877) 771-7463

Rooms: 158 Price Range: $149-$300

Restaurants: 2

Casino Size: 78,810 Square Feet

Games Offered: Slots, Video Poker, Blackjack, Craps, Roulette, Poker, Pai Gow Poker, Mini-Baccarat, Spanish 21, Three Card Poker, Four Card Poker, Mississippi Stud, Sports Book, Race Book

Overnight RV Parking: Free/RV Dump: No

Special Features: Hotel is Hilton Garden Inn. Free shuttle service from local hotels. Affiliated with Harrah's.

Try an online casino for FREE! Use any of our great No Deposit Bonus Codes. No credit card needed, just sign up and start playing!

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User reviews

6 reviews
5 stars
 
0%
4 stars
 
0%
 
33%
 
50%
 
17%
Overall rating
 
2.2
Slots
 
1.5(6)
Table Games
 
1.8(6)
Customer Service
 
2.5(6)
Player's Club
 
2.2(6)
Gaming Atmosphere
 
2.8(6)
Amenities or Hotel
 
2.3(6)
Food & Drink
 
1.8(6)
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Table Games
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Player's Club
Gaming Atmosphere
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Comments
why are drinks in plastic cups and not glass?
(Updated: July 30, 2015)
Overall rating
 
2.4
Slots
 
3.0
Table Games
 
3.0
Customer Service
 
1.0
Player's Club
 
3.0
Gaming Atmosphere
 
3.0
Amenities or Hotel
 
3.0
Food & Drink
 
1.0
what is with serving drinks in a plastic water cups and paying five dollars for it, how tacky. why are we not using glass glasses??????
OO
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Good Grief, let us win something good once in a wh
Overall rating
 
2.6
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
5.0
Player's Club
 
3.0
Gaming Atmosphere
 
5.0
Amenities or Hotel
 
1.0
Food & Drink
 
2.0
What a beautiful casino, too bad it won't let its customers win. I did not see anyone winning big, just a few cents. Too bad, we won't be back. On a good note, the staff was friendly and the casino was very clean.
B
Comments (0) | Was this review helpful? 1 1
Bad Bad
Overall rating
 
2.6
Slots
 
1.0
Table Games
 
2.0
Customer Service
 
3.0
Player's Club
 
3.0
Gaming Atmosphere
 
2.0
Amenities or Hotel
 
4.0
Food & Drink
 
3.0
These casinos of Harrah's are? very greedy.



Very few bonuses, and if you are lucky to get a bonus, they pay very little. The parking lots are half-full now and more and more people are not going to either of the CB casinios. When will they wake up?
WP
Comments (0) | Was this review helpful? 0 1
Horseshoe is not a ringer!!
Overall rating
 
1.0
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0


Customer service was ridiculus. Many members of our group party were accosted by "security" and told they were too intoxicated too enter the casino (after a 5 hour bus trip) and/or that they had to leave casino after a couple hours and a few drinks by threat of ticket and physical removal of premises.



Many of these people were not inebriated and were served all their drinks on the casino grounds. They were physically escorted to their rooms and told that they could not leave their rooms the entire evening.



These judgements were made by security guards based on moments of exposure to individuals of whom they had no knowlegde. No one was acting out, being rude, eccentric, etc. It was the most ridiculus and outrageous expereince I have ever witnessed in a casino setting.



Not one person was falling over or posed any type of danger. We were all from Wisconsin, and we certainly noticed the locals whooping it up at the casino bar with no harrassment.



This casino is a joke. I tell everyone who is planning to go and have a good time with a couple of drinks to strongly reconsider. Hell, come to a Wisconsin casino where we treat everyone with respect and we know how to have a good time and do so responsibily. Casino staff is insulting and on some type of "stuck in Iowa Power Trip." Honestly, don't go!!!



?

M
Comments (0) | Was this review helpful? 4 4
Worst casino in Iowa
Overall rating
 
1.9
Slots
 
1.0
Table Games
 
2.0
Customer Service
 
3.0
Player's Club
 
1.0
Gaming Atmosphere
 
3.0
Amenities or Hotel
 
2.0
Food & Drink
 
1.0


Horseshoe has taken greed to a new level. This place is out to take as much money as possible from its players in the shortest amount of time.



Even their employees seem embrassed by what their corporate office is doing to the casino. Play anywhere else but here.



?

NM
Comments (0) | Was this review helpful? 4 1
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