Horseshoe Casino – Council Bluffs

Horseshoe Casino - Council Bluffs

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6 reviews
5 stars
 
0%
4 stars
 
0%
 
33%
 
50%
 
17%
Overall rating
 
2.2
Slots
 
1.5(6)
Table Games
 
1.8(6)
Customer Service
 
2.5(6)
Player's Club
 
2.2(6)
Gaming Atmosphere
 
2.8(6)
Amenities or Hotel
 
2.3(6)
Food & Drink
 
1.8(6)
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6 results - showing 1 - 5
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Worst casino in Iowa
Overall rating
 
1.9
Slots
 
1.0
Table Games
 
2.0
Customer Service
 
3.0
Player's Club
 
1.0
Gaming Atmosphere
 
3.0
Amenities or Hotel
 
2.0
Food & Drink
 
1.0


Horseshoe has taken greed to a new level. This place is out to take as much money as possible from its players in the shortest amount of time.



Even their employees seem embrassed by what their corporate office is doing to the casino. Play anywhere else but here.



?

NM
Comments (0) | Was this review helpful? 10 2
Poor paying
Overall rating
 
2.4
Slots
 
2.0
Table Games
 
2.0
Customer Service
 
2.0
Player's Club
 
2.0
Gaming Atmosphere
 
3.0
Amenities or Hotel
 
3.0
Food & Drink
 
3.0


This is one of the worst paying casinos we have been to. I think anything that Harrah's owns does not pay out much.



Food is fairly good and motel is ok. It was better when it was Bluffs Run.



?

BE
Comments (0) | Was this review helpful? 8 0
Horseshoe is not a ringer!!
Overall rating
 
1.0
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0


Customer service was ridiculus. Many members of our group party were accosted by "security" and told they were too intoxicated too enter the casino (after a 5 hour bus trip) and/or that they had to leave casino after a couple hours and a few drinks by threat of ticket and physical removal of premises.



Many of these people were not inebriated and were served all their drinks on the casino grounds. They were physically escorted to their rooms and told that they could not leave their rooms the entire evening.



These judgements were made by security guards based on moments of exposure to individuals of whom they had no knowlegde. No one was acting out, being rude, eccentric, etc. It was the most ridiculus and outrageous expereince I have ever witnessed in a casino setting.



Not one person was falling over or posed any type of danger. We were all from Wisconsin, and we certainly noticed the locals whooping it up at the casino bar with no harrassment.



This casino is a joke. I tell everyone who is planning to go and have a good time with a couple of drinks to strongly reconsider. Hell, come to a Wisconsin casino where we treat everyone with respect and we know how to have a good time and do so responsibily. Casino staff is insulting and on some type of "stuck in Iowa Power Trip." Honestly, don't go!!!



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M
Comments (0) | Was this review helpful? 8 5
Bad Bad
Overall rating
 
2.6
Slots
 
1.0
Table Games
 
2.0
Customer Service
 
3.0
Player's Club
 
3.0
Gaming Atmosphere
 
2.0
Amenities or Hotel
 
4.0
Food & Drink
 
3.0
These casinos of Harrah's are? very greedy.



Very few bonuses, and if you are lucky to get a bonus, they pay very little. The parking lots are half-full now and more and more people are not going to either of the CB casinios. When will they wake up?
WP
Comments (0) | Was this review helpful? 3 1
Good Grief, let us win something good once in a wh
Overall rating
 
2.6
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
5.0
Player's Club
 
3.0
Gaming Atmosphere
 
5.0
Amenities or Hotel
 
1.0
Food & Drink
 
2.0
What a beautiful casino, too bad it won't let its customers win. I did not see anyone winning big, just a few cents. Too bad, we won't be back. On a good note, the staff was friendly and the casino was very clean.
B
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