The pay back on slots once was fairly good, but as more people began going to Red Hawk the pay back has decreased. Fifty dollars should not go buy so quickly. I change slots when I get absolutely nothing back after 6-7 tries but changing slots doesn't seem to help.Having a 1c over a slot machine is a big laugh. It should read 50c as most of the selections are blanked out and don't allow you to play anything less.
Players card free play is a big joke. How is this rated? In Nov 2015 I was awarded $10 weekly free play. My wife and I visited the casino 2 or 3 times the month before to obtain that free play rating. In Dec 2015 I was rewarded $10 weekly free play, again attending 2-3 times always playing about the same amount of money. In Dec both my wife and I had more free time and went to Red Hawk some 7 times spend a great deal more money than we had in the entire months of Sep,Oct and Nov. For Jan 2016 my wife was awarded $15 weekly free play and I was awarded 2500 points equal to $5 free play for the entire month of Jan 2016. Now how do they do their figuring?
There was a time when you could dine out at all you can eat and it was a bit decent, not great or outstanding. The salad bar and the desserts are fine, but that's where it ends.Their food has gotten steadily worse. Let's take a few items. Pork ribs. Dry, stateless appear like they are left overs from the night before. Breaded fish. Tasteless again and also extremely dry. Roast beef. Two ways you can have it. Raw and Raw. Mac and cheese. Dried out and tasteless.They have got to get different cooks in there that actually taste the food before they put it out. I use to be a cook so I know what I am talking about.
The casino now that it has a steady crowd is slowly but definitely in a decline and people like myself and my friends who see the same things I see, will seek a different place to gamble and dine out.
Wake up management and send some impartial persons to check out the things I've listed. I could write another 2 or 3 paragraphs on the things that need change and if you want to hear more, contact me at my e-mail address.
We just got back from our first visit to Red Hawk Casino. The players club person was very helpful signing us up for our players cards. She asked us if we had heard of any promotions and when my wife mentioned a $100 loss rebate program she asked where did we hear about it. I said on a billboard and she asked where. I said on highway 80 and she said that was good enough and we both got to participate in the promotion. Our first hour's losses up to $100 was given back to us in the form of e-cash.
The casino itself had a lot of penny slot machines that we had never seen before. And there were located in several places free drink self service kiosks. We had a midnight special breakfast in the 24 hour cafe and stayed at a motel 5 minutes away. We had stopped here on our way to Reno and plan on doing so again in the future.
I recently went to Red Hawk with my husband and was shocked by the rudeness of the Table games personnel. I asked for a 5 dollar table when they had 6 dead tables at 10 dollars and was told no. Very rudely! When I did play a 10 dollar table the dealer did not say a word to me! I have to agree that Red Hawk is being managed by people who are not used to California gaming.
I was just amazed by the rudeness of the table games department because that is all I play. I am used to Pit bosses talking to me, dealers who say good luck and thank you when toked, but not here! No Thank yous and I was very upset when I witnessed a Pit boss talking to a dealer as if she was a piece of garbage.
He asked her if she knew how to count. I felt so bad for her, I also witnessed a dealer crying on her game and no one pushed her out, she was obviously very upset with tears and still made to deal. I personally don't want to play with a dealer who is crying. The Table Games personnel are too busy talking to each other than providing good guest service to their customers. I felt like I was interrupting them when I asked for a comp.
They only have a job because people come in to gamble. I felt out of place and will never go back there! I witnessed 3-4 Pit bosses standing around the podium talking and acting bothered by their dealers yelling out change 100. They made me feel bad about asking for a comp even though I had spent a reasonable amount of money there to warrant at least some breakfast. My husband who plays slots had a horrible experience as well he could not find anyone to help him and when he asked a slot person where the poker machines were they did not know. I would not recommend going to Red hawk casino unless you enjoy bad service.