My husband and I stopped by Snoqualmie Casino last night for a quick visit. We like to eat at the buffet and enjoy the views! Let me just say, I have never felt so humiliated and disrespected by a security guard at any public facility as I did there. My husband and I drive a semi truck and since there are no parking accommodations for large rigs, we parked on the main road and walked down to the casino. As we were walking my husband twisted his ankle and when we got to the doors, he was limping pretty badly. As we were about to enter, we heard someone yell at us “Hey, You! Come here!” There were other people by the doors, so at first we didn’t even realize that the security lady was talking to us. We turned to look and she proceeded to say, “yes, you two, come here!” and motioned with her fingers to walk her way. We walked to where she was parked by the tree and the shuttle buses and she started questioning my husband with, “What’s your problem, why are you limping?”
I was shocked! I asked her if there was a problem with him limping?! To which she said “let me se me your IDs”
I said, “you’re kidding right? You’re gonna ID us because he’s limping?”
She replied “yes, and you came walking down the road. It’s standard procedure!”
My husband handed her his ID, then she asked for mine very rudely and disrespectfully. I gave it to her and asked if she says “hey you!” to everyone, to which she replied “yes.” I said, “ no “hello sir or mam, or could I please see your ID sir or mam?” She said “no” . She treated us like we were some teenagers trying to sneak in or some scumbags who were on the wanted list or something.
I don’t have anything against her wanting to check our identification, but her attitude was uncalled for and very disturbing. I really hope that the management will see my review and do something about parking for large vehicles and hiring people who are respectful and professional.
Very disappointed and frankly that one person ruined the whole experience for me.