Mount Airy Resort & Casino

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2.2 (55)
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55 reviews
 
4%
 
5%
 
24%
 
31%
 
36%
Overall rating
 
2.2
Slots
 
1.9(55)
Table Games
 
1.7(45)
Customer Service
 
2.0(55)
Player's Club
 
2.0(55)
Gaming Atmosphere
 
2.4(55)
Amenities or Hotel
 
3.0(45)
Food & Drink
 
2.2(54)
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55 results - showing 1 - 5
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This Casino Should Be Investigated!
(Updated: January 18, 2015)
Overall rating
 
1.2
Slots
 
1.0
Table Games
 
N/A
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
2.0
Amenities or Hotel
 
N/A
Food & Drink
 
1.0
My wife and I have been going to Mount Airy since it opened several years ago. At first, winning some money was a fairly routine event. My wife hit a thousand dollars on the slots a couple times and it was fun to play, even if we ended up losing some money. These days it is nothing short of blatant highway robbery. I like to play certain machines which sometimes award free games and in the past it wasn't uncommon to win $50 - $100 or more during these free games. Recently I won 50 free games at 3 X the normal payout and won less than $30. This is the new norm at Mount Airy. Tonight I had 15 free games and won $3.60 even though I bet the maximum amount allowed.
BB
Comments (0) | Was this review helpful? 7 0
Worst time ever
(Updated: February 17, 2011)
Overall rating
 
1.7
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
3.0
Amenities or Hotel
 
2.0
Food & Drink
 
3.0
Well, what can I say? This had to be one of the worst casinos I have ever been to, when it comes to customer service, slot payouts, etc. Before I drove from Philadelphia, I called Customer Service to verify my comp balances. Not only did I not have my slot play on my card as promised, I had to go not once, but twice to players club desk to have it added to my card. Normally, it is already on the card when it is inserted in the machine. But at this backward casino, I was told by one of the dark suits that work there I had to download it from the kiosk. That of course did not work, where everything came up $0.00 dollars. I wasted a great deal of time getting my free players comp downloaded to my card. This process was a tremendous inconvenience. Then when I finally had access to my players comp, the machines were lifeless. Not one bonus round or payout was received. I ended up hopping from machine to machine, all with the same result. I ended up spending nearly $300 of my own money with absolutely nothing in return. The bonuses that did come up paid out an anemic amount. They were pathetic. Also, I noticed the comp dollars earned was only $0.07 per hour. That is the lowest I have ever seen anywhere.
J
Comments (0) | Was this review helpful? 7 1
terrible, absolutely terrible
(Updated: February 23, 2011)
Overall rating
 
2.2
Slots
 
2.0
Table Games
 
2.0
Customer Service
 
1.0
Player's Club
 
2.0
Gaming Atmosphere
 
3.0
Amenities or Hotel
 
3.0
Food & Drink
 
2.0
Okay, so i arrive at this beautiful place with my family and that's pretty much it; looks. The casino is a joke, the restaurants aren't that great and the worst part of it all was the "customer service." I"m usually a nice person and it takes a lot to get me aggravated but the customer service was just bad. My sons were under 21 and when you are under 21, they give you a wrist band which basically says that you are under 21 and aren't allowed in the casino. So when we went down for dinner with my family all the kids had to get a wristband which was such a hassle and you had to be escorted to the restaurant. I thought it was nice until the "bad" customer service kicked in. The workers were all very rude and just not friendly at all.(Well most of them, or at least all the workers that had to escort my family when I stayed there) And when you are done with dinner you must be escorted out back into your rooms and eventually i felt like I was in prison more than I was on vacation. Also, if you are under 21 there's no pool, arcade room, or anything for the kids so don't bother bringing them because they'll stay in the room. Overall, it was just an awful experience and I'm never coming back here again. I guess next time I try something new, I should check the reviews before going.
P
Comments (0) | Was this review helpful? 6 0
From First .....to WORST
(Updated: March 22, 2011)
Overall rating
 
1.3
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
2.0
Amenities or Hotel
 
2.0
Food & Drink
 
1.0
For the past several years, I have frequently visited this casino and had a wonderful time. Unfortunately, this has changed dramatically. For the past couple of months, I have seen this casino take a nose dive. In its poor customer service, players club promotions, and now the buffet, which used to be their main draw, has been scaled back considerably and have given you much less quality for your money. The biggest turnoff though are the arrogant patrons they allow on the floor. Another observation were the slot machine themselves, The majority of them were extremely tight and paid out anemic bonus rounds, if any. All in all, it was a horrendous time for both my wife and me. Mt Airy management ought to wake the hell up and make this place what it once was. A great place to visit and have fun.
J
Comments (0) | Was this review helpful? 6 0
Poor payout
Overall rating
 
1.9
Slots
 
1.0
Table Games
 
2.0
Customer Service
 
1.0
Player's Club
 
2.0
Gaming Atmosphere
 
2.0
Amenities or Hotel
 
3.0
Food & Drink
 
2.0
If you like feeding the slots with no chance at winning then Mount Airy is the place for you.
I don't know how they get away with it. I have been there at least 40 times and the best I did was - 200

Also, I feel like im in prison with a guard walking by every few minutes. lol You never hear a "hello" from the staff.
AL
Comments (2) | Was this review helpful? 7 2
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