Review Detail

2.8 30
New York 12899
NOT FUN ANYMORE - too bad. Come on Seneca - do som
(Updated: April 24, 2011)
Overall rating
 
2.6
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
2.0
Player's Club
 
2.0
Gaming Atmosphere
 
4.0
Amenities or Hotel
 
5.0
Food & Drink
 
3.0
Well, it used to be a great times at Seneca and it's very true - the slots are not paying back anymore, not even a little. I used to play for hours, have lots of fun with my girlfriends; and even if I left some money there, it was okay because the slots would pay out often enough so you could at least feel good about being there and able to play for a while. Now you can put in 100 and not get one single hit. That's not fun and all the Canadians are starting to figure that one out. Lots of rumbling on the elevator while on my out. Everyone unhappy and complaining. They really need to do something about that because several of my friends are definitely NOT coming back and lets face it, lots of Canadians are/were gambling there. I for one am very disappointed and I would say that the last 10 times I was there, nothing. So I will not be going back for a long time and will play on the Canadian side instead until I hear things have turned around. Now having said that, the casino itself is very nice, well kept and the food is very good. The buffet is getting a little boring, same old stuff and I agree, the old menu at three sisters was better, but currently, still good, no complaints.

One more thing - the waiters, waitresses and folks serving drinks are just fine and doing a great job. The promo booth staff (customer service) need to lighten up and not forget who's the paying customer. On several occasions when I went to inquire about my card, they staff was rude like they were doing me a great favour by serving me.

So come on Seneca, hopefully you are reading the reviews and will consider the opinions of your customers; to better improve the slot return as in the past. I would definitely return then, hands down. At least give us chance to have some fun.
K
Was this review helpful? 9 1

Comments

1 results - showing 1 - 1
Ordering
August 13, 2015
Been going to the Seneca Casino for years. It has steadily decreased its slot machine payouts including the penny machines. I used to be able to win playing just a quarter bet sometimes more than $200 on a quarter bet. That never happens for me anymore and all I do is lose. I have decided not to go there anymore because it's not fun if you can't at least win once and a while.
J
John
1 results - showing 1 - 1

Title