The walk up the boardwalk to get to the tropicana isn't too bad on a nice (beach) day, otherwise in bad weather it probably is not worth the trip. It is pretty big with plenty of new machines but not much for good video poker. The casino is not much different than anywhere else in town. The poker room is pretty big and gets most of its action from local regulars who are pretty friendly with the dealers. My dealer was not to friendly to tourists (non regulars) but other than that the poker room is good and got a lot of action when I was there. I did not stay in the hotel.
The casino has the worst customer service of any casino in Atlantic City. They all seem annoyed when you ask for any assistance. I wish I could say this was just on one occurrence, but it is a regular thing.
The Trop has the highest parking charge of any casino in town ($10, most are $5 and the Atlantic Club is now free). The hotel needs some work. And there needs to be more a security presence in the hotel. The last time I stayed here I was woken up my a crazy woman screaming. This went on for the better part of 3 hours before finally someone from security came (and eventually ACPD). I used to like the buffet, but the price goes up and the quality goes down.
It is apparent that this hotel has no regard for its guests. It may have something to do with the current financial status and change soon coming.
I was there last week. My room wasn't ready at 4PM so I went upstairs and got the housekeeper to make it up. She told me she couldn't give me soap because she had none. A housekeeper without soap? The ice machine was broken. There was hair all over my bathroom. It was obviously a leftover from the previous guests. Those were the good things.
The elevators were not working. We waited 25 minutes for an elevator to stop on our floor. We finally gave up and walked down the 10 flights to the street. Along the way we met numerous guests who were walking from the floors above. If you wanted to go back up you waited on line with 30 or 40 other guests for your turn to get on an elevator.
I decided to check out the next morning at 7AM so that I could get an elevator to carry my bags down. This was the West wing. They had rooms available in other wings, but chose to disregard the comfort of the guests and put them where they knew there were major problems.
When I complained to management that morning, I was told they were making up for the inconvenience by letting guests check out later in the day. I wasn't sure if that was serious or a disturbed form of humor. I canceled my June30, 2009 reservation.