I have been coming to Las Vegas since I can remember and I am now a resident. For my mother's birthday, we decided to book a suite at the Mandalay Bay. This was the worst mistake. The room was large, but not like the pictures on the website. There were NO Amenities in the room or elsewhere. The customer service was nonexistence. We complained to the manager and they gave us $75 toward food/beverage to our room. WOW! For the amount we put into their hotel $75? Really?!? I'm sorry, but as far as service, amenities, player's club, food & drink, this hotel is by far the worse hotel I have stayed at thus far. The staff needs to be retrained. The hotel needs to be redesigned. The rooms need to be rethought through. There is a convention center there, not everyone they have as guests are there for pleasure; they need to have rooms that at least have coffee makers, maybe space in the refrigerator for leftovers, or a microwave? Oh, and don't get me started with the televisions. Steer clear of the Mandalay Bay unless the price is really all you are after and you really don't plan on being in the room. I did win 1500 on a slot machine, so the weekend wasn't all lost, just disappointing.