Played craps here in June while staying at Bally's (nice room there, great customer service). For the flagship of a fleet of casinos, this was incredibly bad. Dealers didn't care and were rude (and consistently making payoff mistakes, always in the house's favor). Eliminating the boxman at each table results in excruciating delays every time there's a problem. Floormen didn't care and moved at sub-glacial speed. Complained to the pit boss, he told me, "There are other places you can play" (well, no kidding!). Cashier was rude and slow, had to ask her to put down her smartphone to serve me. Good drinks waitress.
There are at least 50 other casinos in Las Vegas. I'd probably prefer to play at any of them before I waste my time in this "top of the line", treat-customers-like-garbage place.