Review Detail

Missouri 2942
overall experience
(Updated: January 09, 2016)
Overall rating 
 
2.3
Slots 
 
1.0
Table Games 
 
3.0
Customer Service 
 
2.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
4.0
While the food drink are good...and the rooms are beautiful and clean....the actual gaming experience leaves alot to be desired. Service is glacial slow. If you're waiting for a waitress/waiter while on a slot....good luck. You're much better off to go yourself. The slots.....oh my. Out of the last 20 trips....zero hand pays....19 losing trips...1 break even. That's moving around alot playing the max bet with a starting bankroll of 800-1000 each trip. They are horribly bad at taking money and paying nothing. They have so many slots set to 'almost' hit. The gaming commission should really examine their payout percentages. Another common problem...the tickets that are issued after you leave a machine oftentimes don't work in other machines and cannot get redeemed at the 'redemption machines'....meaning you have to wait in the cashier's line...ALOT. My last four trips there had this problem as well as poor parking. The parking lots experience alot of vandalism and they never have the camera's on where you need them.
B
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