Harrah's New Orleans

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2.9 (10)
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Overall rating
 
2.9
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3.0(10)
Table Games
 
2.3(10)
Customer Service
 
2.7(10)
Player's Club
 
3.3(10)
Gaming Atmosphere
 
2.8(10)
Amenities or Hotel
 
2.6(8)
Food & Drink
 
3.2(10)
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Parking Lot Break-In's / Muggings
Overall rating
 
1.0
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
While visiting the Casino last year with family members, we parked in Harrah's garage across from the Casino Facillity. We parked by the elevators within eye shot of where guests would be taking the elevator.

After gaming a few hours during the afternoon we returned to our vehicle and found it broken into! Stolen was an indash GPS/Sirus Radio combo unit valued at over $2500! Advised both Harrah's Security and New Orleans Police of the incident, whereas both came to the garage and took reports, and N.O. Police dusted for fingerprints and took their report for record. We were advised by both Harrah's Security and N.O. Police that over 8 additional break-ins had happened that day! Incident occurred during day on a Thursday. Owner of vehicle has not received any compensation from Harrah's for the break-in and will probably never see a dime from them.

Sad commentary is, following that event I was taking my Uncle to Harrah's the next Thursday and while driving into Harrah's Garage was talking about the previous week's incident and was going to show him where the break-in occurred on the third level of the garage. When getting to that level was met with N.O. Police cars at the same location my brothers vehicle was broken into. There were two vehicles side by side that were robbed and while driving up the next 3 levels counted 7 other vehicles that we seen with their windows busted out and trunks ajarred that had been vandalized!!!

Stopped by one customer's vehicle and he reported to us that Police were on their way to get his report, but was advised by them that more than 10 vehicles were reported broken into that day!!! Come on Harrah's!! The money your customers spend gaming in your facility should at least warrant decent Security measures within your parking facilities!!!

After our experience at New Orleans Harrah's, we have been told and have read that daily muggings of customers and break-ins are common occurrences! Shame on the criminals, but more importantly Shame on Harrah's for continuing to let this happen to their customers.

My family and I are of many now that will not be visiting your facility again. I did like playing at Harrah's, but like living safely and without worry when visiting gaming sites to play at. Other facilities we do visit have Security in place to help minimize such occurrences. Why not Harrah's???

Another note - My cousin, an elderly 80's customer, after gaming in the Harrah's Poker Room a couple of years ago, was leaving the casino about 1 a.m. on the Poydras Street side of the Casino when he was attacked and beaten up, robbed of his belongs and money right outside the casino's doors!!! Over 80 and thank God he was a Strong individual for his age to survive that attack. "Come On" Harrah's let's try and protect your most precious resource..... Your Customers!
R
Comments (2) | Was this review helpful? 15 0
it's okay
(Updated: June 02, 2014)
Overall rating
 
3.0
Slots
 
2.0
Table Games
 
2.0
Customer Service
 
3.0
Player's Club
 
3.0
Gaming Atmosphere
 
4.0
Amenities or Hotel
 
3.0
Food & Drink
 
4.0
There is so much else to do in NOLA ...I rather spend my money other places in the city ;)
DE
Comments (0) | Was this review helpful? 4 0
Gaming Rules
Overall rating
 
2.4
Slots
 
3.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
3.0
Gaming Atmosphere
 
3.0
Amenities or Hotel
 
3.0
Food & Drink
 
3.0
I was in your New Orleans, Louisiana casino the evening of March 6th 2018.The game I was playing was Ultimate Texas Hold'em. After playing for a time, I was instructed that I was prohibited to look at my cards, once my final bet was placed. I requested a copy of the "playing rules" so I could verify this was an accurate demand according to the rules in place. I was told there are no written rules available to customers. This was told to me by Jewel Canarenne and then confirmed by another floor person, Joey Tran. Not sure this was in fact true, as I believe according to Louisiana Gaming Control board there are regulations regarding the availability of rules for each and every game being offered in every casino. Please let me know if in fact Harrah's Louisiana doesn't have any written rules for a customer to review.

Thank you,

Peter Valenti
PV
Comments (0) | Was this review helpful? 3 1
air quality
Overall rating
 
3.0
Slots
 
3.0
Table Games
 
3.0
Customer Service
 
3.0
Player's Club
 
3.0
Gaming Atmosphere
 
3.0
Amenities or Hotel
 
3.0
Food & Drink
 
3.0
this is a totally smoking casino to the point you can hardly breath. will not go there again until they at least put in some non smoking areas
DH
2 reviews
Comments (1) | Was this review helpful? 3 3
Not as bad as it's made out to be
Overall rating
 
4.0
Slots
 
4.0
Table Games
 
4.0
Customer Service
 
4.0
Player's Club
 
4.0
Gaming Atmosphere
 
4.0
Amenities or Hotel
 
4.0
Food & Drink
 
4.0
Played craps for 2 hours. I thought the table staff to be very friendly and the wait staff as well. The only tables were a $15 min. But if you bet smart, play smart you can do well. If you throw chips around like you're James Bond on every roller, expect big losses and a bad time. 
V
Comments (0) | Was this review helpful? 1 0
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