My wife and I went to this casino for a fun night out and to do a little gambling. While we were there we, like most others, were having some drinks while sitting at the tables, and after a couple hours of being there out of nowhere two employees approached my wife and I and told us we were going to be escorted out of the casino, when asked what the reason was for this they said we were intoxicated and we needed to leave. This seemed so ridiculous to us because we in no way were being loud, obnoxious or causing any kind of a scene but after a few winnings at the blackjack table we were all of the sudden asked to leave the property. One of the employees, Lisa, was extremely unpleasant and rude when asked to explain the reasonings for asking us to leave. We will never go to this casino again, they had no good explanations for this and after talking to our shuttle driver and reading some other reviews it seems this has happened to other folks as well. We have never had any sort of issue anywhere else like this, we were not drinking any more than the people around us nor were we drawing attention to ourselves in any way which made this that much more outrageous, we do not and will never recommend this place to anyone.
Highway robbery. It use to be fun, but the last four trips the wife and I have made have been no fun. The slots just eat, eat and eat, a lot of spins with nothing. By the time Penn gaming takes their cut, then the state of Kansas takes their cut their is nothing left for payouts. If you want to have fun go to Missouri, and native American casino in Kansas or go to Oklahoma.
First off, the food is good. Both in the restaurant and the snack bar. The regular workers are friendly and do the best they can. The bar doesn't ever have enough people working at it. Therefore there is a one drink per person limit.. yeah... The slots are terrible. They are extremely tight. And a bonus in Hollywood slots are a joke. Last time I was there I won a "bonus"... it gave me 5 cents. Not kidding... A friend of mine used to be a big shot at another casino. She said that they can and do change out the chips inside the machines to make them loose of tight. Customers don't have a problem with the casinos taking more then we win. But there's no fun in a casino taking all, all the time. You want a fun casino? Go to 7th Street Casino. We always win there.
I love Hollywood casino. Its the cleanest casino in Kansas City and the employees are all very friendly. So many smiling faces! THe chicken & waffles in the marquee café are SO GOOD ,the salads are great too. Their steakhouse is awesome for a date night or special occasion. The sports bar has a really cool view of the track and huge tvs.