Hollywood Casino at Kansas Speedway

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2.1 (13)
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3 reviews with 1 stars

13 reviews

 
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Overall rating 
 
2.1
Slots 
 
2.2  (13)
Table Games 
 
1.9  (11)
Customer Service 
 
2.5  (13)
Player's Club 
 
1.8  (13)
Gaming Atmosphere 
 
2.6  (13)
Amenities or Hotel 
 
1.7  (7)
Food & Drink 
 
2.2  (13)
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3 results - showing 1 - 3
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Horrible experience
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0
My wife and I went to this casino for a fun night out and to do a little gambling. While we were there we, like most others, were having some drinks while sitting at the tables, and after a couple hours of being there out of nowhere two employees approached my wife and I and told us we were going to be escorted out of the casino, when asked what the reason was for this they said we were intoxicated and we needed to leave. This seemed so ridiculous to us because we in no way were being loud, obnoxious or causing any kind of a scene but after a few winnings at the blackjack table we were all of the sudden asked to leave the property. One of the employees, Lisa, was extremely unpleasant and rude when asked to explain the reasonings for asking us to leave. We will never go to this casino again, they had no good explanations for this and after talking to our shuttle driver and reading some other reviews it seems this has happened to other folks as well. We have never had any sort of issue anywhere else like this, we were not drinking any more than the people around us nor were we drawing attention to ourselves in any way which made this that much more outrageous, we do not and will never recommend this place to anyone.
CP
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I Don't Win Here
(Updated: July 17, 2013)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0
I have lost alot of money. So have many others I see... never seen anyone win.. argosy is much better and harrahs as well.. Stay away!!
J
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They were rude to me
(Updated: July 12, 2012)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0
I got sick eating the buffet food and the table limits are ridiculously high. They sent me a flyer stating I had free play on certain days and another flyer stating I had bonus free play. Both flyers stated that to access the free play, all I had to do was download it from any machine. Nowhere did it say I needed the flyer itself. I have never had a problem with any other casinos who give out free play in this manner. I live an hour away and drove on a day when all of the free play would be active. After arriving at the casino, I found that none of my free play had been added to my account. When I went to player services, they were rude and acted like I was trying to cheat them! They told me they had to see the flyers. I told them I did not have them with me. They told me they would not credit me without the flyers. I would think they would have some record of what free play they send to players. I have a Producer account but I won't be spending any more there. I have spent a lot of money playing at that casino and have yet to get a decent payout on any of their machines.I will go back to the Missouri casinos which have a higher payout percentage and considerably better food.
LB
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