I visited in September on the way north to Wisconsin. As I entered Louisville, I was greeted by a sign that the bridge on I-64 was closed. I spent an hour in traffic trying to find a detour. Finally, I called the casino and was told the only way there was to go north to the perimeter highway and then come back south. So, I ended up spending nearly two hours going for what should have been a 20 minute drive. When I checked in at the hotel, I asked why I had not received a notice about the closure and was told some emails had been sent. Since I had had a hotel reservation for several months, I could not figure out why I didn't get a notice. Plus, the parking area next to the parking garage was closed off and I had to park my motorhome nearly out of sight of the hotel. Again, I asked why they didn't have a parking area close by for motorhomes and was given a "just because we don't" answer. I ate dinner at the Paula Dean buffet and some of the irritation was eased by the good food and excellent service. After 9 hours of driving and my frustration with the hotel, I limited my play to just an hour. In addition, I canceled my return visit as I went back south primarily to avoid Louisville.
The hotel rooms are still clean and serviceable, but will need updating soon! Otherwise, I can't complain, as the Horseshoe SI has friendly staff, and is my favorite place to play Video Poker in Indiana. I've had way more luck here over the years than any other casino, even when compared to LV properties.
I agree with many previous reviews in that there should be free drinks in Indiana casinos, but I don't think that will ever happen in this state.
Good VP, great drink service and friendly staff. The only downside for me is the high table game limits. I like to play $5 or $10 blackjack, which is almost impossible to find, especially on weekends. However, as long as they have decent VP, I'll keep going back.
They want you there every day and send Diamond players some offer almost every day in the mail. From a cheap T shirt to a Crock Pot, the gifts run the gambit of junk. Most of the employees are top notch, very friendly and helpful.
If you have a Good Casino Host, they will bend over backwards to accommodate you. Problem is, just when things are rolling along, the Host either quits or gets fired.
The food in the Diamond lounge at nights is some of the cheapest and unappetizing in Southern Indiana.
The Jack Binion's Steak House Chef, Josh, is excellent and has finally started to improve what has to have been the worst buffet in America.
The VIP partys are usually top notch with great food and free drinks. On a couple of occasions they have been poor. The servers at the events again go all out to serve you.
The poker room has 30 tables I think and the dealers are a good group. However, they run what they call "Free Roll" tournaments and they do not give anywhere near the amount of money that is advertised, but entry fees into another game which is BS.
Previous comments about the hotel are true. It is a dump with sewage back up if you stay on the first floor down by the elevators to the pool. I think I spent my 2??.
When we went here, we did pretty well considering we took $300 with us to gamble, and still came home with $200, but most of the slots seemed tight.
I spent a lot of time at the quarter video poker machine. I also wish they delivered FREE drinks like Vegas, but that is the gaming commission's fault, not the casinos. All in all, fun for a night out.
