Rivers Casino – Des Plaines

Review Detail

1.8 22
Illinois 10789
Horrible casino
Overall rating
 
1.4
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
3.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
2.0
Arguably the worst casino in the Midwest. I'm a black card holder(highest rank) and after losing thousands on various games you'd think I'd get something, anything for my patronage. But nothing. $100 free play maybe? Nah. Table games are beyond rigged for the house. In no fair game can you lose as consistently as I have. It's mathematically impossible unless it's rigged. Management couldn't care less about their customers. Extremely bad business model. Dealers are very nice but if the players don't win, no tips. I feel bad for them. I understand the losing vs winning thing but when you NEVER win anything how can you expect good customer experiences? If I could give zeros I would. Just a terrible place to gamble & have fun. You can sense the poor employee attitude and I don't blame them. I'll likely never return. This is a worse scam than the Illinois government.
M
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