Hollywood Casino – Aurora

Hollywood Casino - Aurora

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2.3 (7)
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7 reviews
5 stars
 
0%
 
14%
 
14%
 
43%
 
29%
Overall rating
 
2.3
Slots
 
2.0(7)
Table Games
 
2.2(7)
Customer Service
 
2.4(7)
Player's Club
 
1.9(7)
Gaming Atmosphere
 
2.7(7)
Amenities or Hotel
 
1.9(7)
Food & Drink
 
2.7(7)
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Slots
Table Games
Customer Service
Player's Club
Gaming Atmosphere
Amenities or Hotel
Food & Drink
Comments
7 results - showing 6 - 7
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Rude cashier
Overall rating
 
3.4
Slots
 
3.0
Table Games
 
4.0
Customer Service
 
2.0
Player's Club
 
4.0
Gaming Atmosphere
 
4.0
Amenities or Hotel
 
4.0
Food & Drink
 
3.0
I can't believe a cashier told me to go "back in line" before i approached her cage. There was NO ONE in line and the cages were all without customers at the time. I told her that nobody else was there in front or back of me. She was just very rude and told me that next time she'll send me back to the roped area. I must be crazy to spend my money here to be talked down to.



Many customers including myself like penny slots. There's not too many of them. How about a little more variety on the buffet menus at least on a monthly basis.
C
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go elsewhere
Overall rating
 
1.6
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
5.0


We WERE regulars for a long time. We no longer would go there if it was the last place to gamble. The manner that management took to "resolve" a 100 bill we found can best be described as a mugging.



They had 2 hours to ask for it the day it was found. They had 10 days to contact us for it before we went back. Notice I said 10 days. That would mean we go there more than once a month. They could have sent an e mail or phoned the house to ask for the found money back. They do call here for surveys, and they mail promotions to my house and e-mail account.



Instead they chose to approach a customer in an intimidating manner with the "request" to resolve this in a private office, 10 days after $100 was picked up from off the floor to be lost in slots anyway. More of a threat than anything. Was actually scared to get the car. I would go and cash in coupons and get more than that back, but I would be afraid they would try to extort me for the "juice". Gamble at your own risk here.

AH
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