Review Detail

casino-miami
Florida 3504
Extremely Unprofessional Security Staff
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0
Coming into the entrance the security staff in the entrance was extremely unprofessional and unfriendly. The sign they have in the front states that you cannot bring bags and is not specified stating that a female consumer cannot have on a backpack purse. The security immediately got upset with the response that explains that my bag was a purse and was asked to call the supervisor to speak with him and security not only summoned the police as well. The officer was very rude as well. Once the supervisor arrived he stated that I wasn’t allowed to enter into the casino with my purse and that I should put it in the car. I informed the supervisor that he needs to speak with his staff because he was very rude and very unprofessional. If that’s how you handle a consumer that’s visiting I would never want to patronize this a establishment ever again
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