Review Detail

Colorado 3927
STAY AWAY FROM THIS PLACE!!! They have no issues
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0
STAY AWAY FROM THIS PLACE!!! They have no issues humiliating you. I'd give ZERO stars if I could. I had never been to a casino in my life up until this year. My husband has been slowly taking me to the casino's in Cripple Creek over the past few months to show me how much fun one can have there. August 14th was anything but fun. It had been my birthday on the 4th, we thought that a trip to a casino that I had not been to was a good way to celebrate the occasion. I turned 40 years old this year; but, I know I look much younger, mostly because I always get carded, no matter where I go. Anyway, my husband and I had about $100 to spend, not much but enough to play some slots and have a pretty good time. I wanted to be comfortable so I wore a black T-shirt and jeans. BIG MISTAKE.. apparently, they only want "high rollers" here. As I was walking around, I noticed that a security guard, a little older than me was following my husband (who has some tattoos from his rebellious youth). He's now a prominent business owner in Colorado Springs. Anyhow, I went over to his side, and this security guard decided that he would move his entire body within inches of mine and then proceed to put his face just a couple of feet in front of mine, in a very dramatic and creepy manner. It's the best way to describe it. When we moved to go to another side of the hotel, he stood in front of the machines that we were trying to get to and even when he saw that we were trying to get to those specific machines, he just stood there. Not because he couldn't see us or hear us, but because HE COULD. When I told him that his actions made me uncomfortable, he smiled, and said nothing. No explanation, no apology, NOTHING. I told him that I was going to leave because of this behavior. A colleague of his overheard and sarcastically stated, "well then you have a great day ma'am". To make matters worse, as I was cashing out my ticket, both were huddled with another employee (this one female), with what seemed like laughing and dirty looks in my direction. Wow. I've never felt so humiliated in my life by complete strangers whose sole purpose is to make my stay at the casino more pleasurable. I sat in my husband's car for an hour before I stopped crying. Eventually we went to Century Casino and Bronco Billie's, where thankfully everybody was super nice and Century even gave me an extra gift for being such a trooper about my experience with Double Eagle. Bronco Billie's comped me a meal. I was surprised because it wasn't even their mistake, the Double Eagle should have paid for that stuff. I didn't even get an apology from them. I'd also like to mention that we won nothing here.
D
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