Gila River Resort & Casino - Wild Horse Pass

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3.4 (13)
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2 reviews with 1 stars
13 reviews
 
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Overall rating
 
3.4
Slots
 
3.4(13)
Table Games
 
3.3(11)
Customer Service
 
3.5(13)
Player's Club
 
3.5(13)
Gaming Atmosphere
 
3.6(13)
Amenities or Hotel
 
3.2(12)
Food & Drink
 
3.2(13)
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Biased Bachlorette Party
(Updated: September 17, 2016)
Overall rating
 
1.0
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
I arrived tonight at Wild Horse Pass Casino for my sister's Bachlorette party. I AM MORTIFIED AT OUR TREATMENT!! I met my niece downstairs to get into the suite, where our event was to be held. We waited for more guests to arrive and took a seat on the bench below the second level behind the valet area. As we waited my niece states "It's sprinkling " ," Is someone spitting on me ?" She stood up and saw a man urinating over the railing and so did three other of our guests and a bystander. As he did so he and his party laughed. Of course we went to notify security the valet area was now empty. So we had to go inside to the front desk for help. As we notified them and waited for security response  literally more than 15 minutes elapsed. The security officer walked up and displayed utter disconcern as the perpetrators disappeared into the casino.  We decided to proceed to our suite. As nothing, literally nothing was done ! We then  were given 2 security complaints for noise. Thereafter security arrived once more and gave another complaint and threatened police presence.  At a "Bachlorette Party " go figure ? We came to celebrate and have fun. Instead we had a memorable moment completely destroyed.  We gathered our things and exited the parking lot only to be further harassed by the casino security in the parking lot. " Asking is everything alright?" as they shined lights in our face.  At that point I left  decided this resoundly. NOT EVER WILL I FREQUENT WILD HORSE PASS CASINO!!??? The individuals that urinated on our party were Caucasian we are African American just to give some perspective. I have never been so mistreated and paid for it. This equated to several hundred $$$$ gone for a ruined 2-3 hour event. A memory forever tarnished. By what seems to be racist behavior to me. How do we get kicked out for music at a Bachlorette party,  but you can urinate on us and that's permissible??  NOT IT'S NOT!! Wild Horse Pass you are terrible!! All people should be welcome there you took our money and gave nothing but mistreatment! !

I am so disappointed I will be posting this review every day until I can't anymore so everyone can know. Know apparently black people aren't welcome at Wild Horse Pass but, apparently people who choose to urinate on them are.
CB
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Win Some, Lose Some
(Updated: February 11, 2012)
Overall rating
 
1.0
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
This is my favorite casino in Arizona right now. Atmosphere, variety and maybe an engaging man or two to smile at you makes this place number one on my list. As you drive up to the large complex, you have covered/shaded parking garages so your vehicle does not cook in the hot desert summers. Friendly employees welcome you as you enter the massive complex. I can happily stay for hours and watch my money go up and down and up and down. The food court has quite a variety and seniors get a food credit once a week. They were the only casino that had a nice, non-smoking area, glassed off, and I was sad to see that they did away with it in favor of high bets slots. I really never see anyone in the new high bets place and people were always in the non-smoking place. However, those slots were extra tight and I would always get bored and need to play in the smoking area, anyway. I return just to spice up my life a little when I'm in the area, but you should save your serious gambling for Nevada.
S
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