I have been going to this casino for the last 13,almost 14 years and I have only won ONE jackpot on the slot machines, no joke. The machines are so tight it would be easier to squeeze a pumpkin out of a olive. The employees are very rude, they laugh at the players, and do absolutely nothing. Everytime I go there they either sit and watch you like you are a criminal waiting to rob the place (which THEY are doing to their customers), or they walk around, in circles, bothering people. Since they are SO wonderful on paying the jackpots (not)...they need to get rid of most of their staff as no one wins, why have all the workers when NOTHING HAPPENS??? The promotions are ridiculous. Other casinos would laugh at the people that run this place, knowing they are doing the exact opposite for their customers. It's apparent to me these people aren't competent enough to realize that in order to run a decent casino, the customers need to be happy. Usually that means promotions, offers, NOT having to go the Gold Club to ASK for a room. There are no more bus tours...but that is ok. The travelers that come and spend money can and do go somewhere else, where they are appreciated and actually come home with some money, or at the very least break even. It's a shame I live in the area, I bang my head everytime I go to this place, knowing I will most likely lose. But with being the optimist that I am I always hope for a better day. After tonight though, that was the last straw. Do NOT go to Oneida, I will never recommend anyone else go to this joke of a "gaming" establishment.