Review Detail

2.5 21

North Star Mohican Casino Hot

Wisconsin 4965

Be Prepared To Lose

March 08, 2009

Overall rating

1.2

Slots

1.0

Table Games

1.0

Customer Service

1.0

Player's Club

1.0

Gaming Atmosphere

2.0

Amenities or Hotel

1.0

Food & Drink

1.0

Mohican Northstar Casino is just too damn greedy. But I guess that could be said for most of the casinos in Wisconsin. If table games are your thing, I cannot comment on that because I have only played slots at Mohican Casino. But if you like slots, well read on.

I have spent a TON of money at Mohican, and have received absolutely nothing except a kick in the ass as I was heading out the door. Their players club is a joke and so is their customer service. You have to accumulate 2500 points to earn $10 cash back which is pathetic. From my experience there, be prepared to take along at least $2,000 to earn a measly $10 back. To earn at least 2500 points you have to put a lot of money through their machines not just in them. Because their pay outs are so bad you are constantly putting money into those black holes instead of recycling it and earning points. I have NEVER and I mean NEVER received anything from Mohican in the form of comps after spending well over ten grand there in a relatively short period of time. Try going to one of Harrah's properties in either Illinois of Las Vegas. The most I ever spent at one of Harrah's casinos was a lousy $300 but every month like clockwork they send me a voucher for a free hotel stay, a $40 dining credit along with free play. They have been doing that for over a year now. Indian Casinos in Wisconsin, especially Mohican Northstar take their patrons for granted. It's time to take a stand and fight back! Enough said.

Chris

Chris

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Comments

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Ordering

September 29, 2016

After reading this comment about how we are treated like crap and we are more less not important to them by not replying to our emails and concerns, this casino gets an F for customer service, all the way down to GM no less, they think they don't need to address our concerns that may help their business, believe me they need help. Let's start here I'm a black diamond player with no host that was mentioned in the brochure, never met him/her after 8 months, the comps we get, can't use them on shows, only gas and food, I hold an average of 350.00 of comps with not much of a place to use them, they used to give us a gas card, but they are so concerned about keeping the money on the Rez, that we have to fill up on site, Don't try to achieve Black Diamond, getting pearl status is all that you need, the rest is bogus, like the so called black diamond spots for us to park in, they are open to all personally, no tags in Windows needed out there, stand in a black diamond line for quicker service and get looked at as if you did something wrong. The so called VIP room is a joke, no food to munch on, really nothing!!, they might as well clean it out and put slots in it, wasted space. This casino which the rest of this forum page sums it up pretty well about what happening there, and it isn't good. The restaurant is sub par, except for the person cooking omelets for the morning shift, the buffet isn't kept up, doesn't offer much, waste of comp dollars, the deli actually is good but when we have 300/400 in comps, we can only buy gas and food, joke. I emailed the GM/slots department with no return replies, shows me they are tired of having to address the issues, which will hopefully hurt them going forward. Who do they think they are not to respond to concerns that are correct and learn from it. The hotel is nice, and the slots are ok, but when they turn them off they are off, period, no in between on this casino. The customer service really suck out there, keep that in mind when addressing your issues that they won't respond to. Good luck

Curt

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