The casino looks like a real casino but doesn't operate like one. Management needs to understand the psychology of a gambler if they want to keep serious gamblers coming back. Meaning, quit the gimmicks and pay out on slots. Been going for 15 years regularly. Atmosphere and landscaping much improved. Slot payouts and food (other than steak house) gone way down. Spent thousands in a few hours. Not one bell. Went to AC and had 20 jackpots in the same amount of time and money. Gamblers will return and eventually the house gets their winning back and more ... only if gamblers think they have a chance. At this point, Hollywood has such low payouts that most people we know that are regulars don't feel they have a chance on winning and no longer enjoy going. We know of ten people who won't be going back. Plenty of other places to go. Borgata offers free or low rate 30 minute charter flights from DC to AC every month.

Other mgmt decisions / actions indicate that they have no clue how to run a casino as follows: prime slot area converted to an event center (gamblers spend much more than a $50 show ticket goer); staff are unhappy - it shows; staff are untrained - lower tier get waited on at the cashier line in the highest tiered window and nothing is said (most of the time); computer system remains so slow it takes forever to get a food comp printed at the cashier window; issues with player card doesn't get resolved; very low comps (if you spend $16k you'll get about $120 in comps to spend at their one gift shop or food).

Their sister property MCasino in LV is tops. Staff are super happy. Love their jobs. Payouts are very good. Food excellent. Hopefully they stick to their own policies and don't get sucked in to Hollywood WV policies.

Management needs to wake up or resign before they end up with infrequent players that don't mind losing their $100 bankroll.