I have been going to Hollywood Casino at Charlestown for the past couple of years and it keeps improving. It is generally very clean and I always feel safe. The cleaning personnel are constantly changing ashtrays and removing empty glasses. The restrooms are always maintained as well. There is an abundance of attendants and friendly managers on the floor to make sure things are running smoothly. The most exciting improvement to date is the new restaurant, The Final Cut. I have had the opportunity to eat there twice in the past couple months, and both meals were excellent ! I have read some previous reviews of the buffet in which the reviewers were dissatisfied, and since I have only eaten there once at breakfast I really cannot speak to the dinner buffet they offer....the breakfast was yummy however and I had no complaints.
As to the slot payouts - I have been most successful at the "higher stakes" slot machines...in fact I have won numerous Jackpots, and even multiple Jackpots on various occasions during the course of an evening which provided tons of excitement!!
The area I feel is lacking are the comps received for using the Players Club. The rewards there are pretty poor and the whole gaming/entertainment experience would be elevated with a little higher return on all the cashola inserted in the machines! At least I would feel I was a winner of sorts even when I was a big fat loser. All in all I enjoy the casino at C-Town and look forward to the future improvements in the works.