Little Creek Casino ResortHot
Toll-Free Number: (800) 667-7711
Rooms: 92 Price Range: $89-$139
Suites: 6 Price Range: $139-$229
Valet Parking: Free
Buffets: B- $8.95/$16.95 (Saturday/Sunday) L- $12.95 D- $16.95/$24.95 (Friday/Saturday)
Casino Size: 30,000 Square Feet
Hours: 8am-5am/24 hours (Fri/Sat)
Games Offered: Slots, Video Poker, Blackjack, Craps, Roulette, Spanish 21, Poker, Pai Gow Poker, Keno, Bingo, Four Card Poker
Overnight RV Parking: Free/RV Dump: No
Senior Discount: Various Monday-Wednesday if 50+
Special Features: Indoor pool. Gift shop. 44-space RV park.
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I've been a loyal customer for years at Little Creek Casino the last time I was there it was horrible! I have spent thousands of dollars at that facility ...but now it seems to me that they are needing a new casino manager or a quality control system on upper-level employees , because the service from the managers is absolutely horrible and has been going downhill since I've been going there for 3 years.. but it is gotten so bad that I will not go back.
I am writing this review and will be writing many more over $50 and 30 minutes
of my time ,let me explain. The last time I was there the Slot machine stopped working (froze) after I put a 50 dollar bill in it..while I was waiting for the manager "Edward" I decided to pull more $ from atm.. when I put my card in the ATM it said please remove card and froze I asked several different employees that worked for the casino that were walking by to please get me an attendant or a manager to help me..because the ATM machine had my cards information and I did not want to leave the ATM in fear that someone would put in wrong pin numbers or pull money out ...
After I set there for 20 - 30 minutes I finally had the cashier manager show up (Edward) after 10 more minutes of Edward messing with ATM he finally told me that he had turned it off and it would not save any of my information and would not cause any problems with my card.. I explained my experience, I asked if I could get a free meal or some free Gameplay and / or at least get my $50 back. Edward was very short with me Ingrid he said he was not in charge of that department he then pointed to the far side of the casino and said go over there and talk to that guy... It was at this point I realized that Edward did not care about me or the customers in general ...I am not one to put a bad review ... But this was more than a bad experience it was robbery the casino had taken $50 from me not reimburse me and then I had to sit around waiting for the ATM and manager for another 30 minutes and they did not care one bit they did not try to make the situation right or do anything for me I finally went over to the cashier's counter area , where the employees work and I asked to see a manager the lady said there wasn't one available and then I asked if I could fill out a formal complaint on Edward and she said they don't do that but I could fill out a comment card ...lol..
I grabbed a comment card started fill it out and finally a low-level employee asked why I was upset and I explained the situation and this entry-level employee was the most professional out of all seven people I dealt with at this time .
she was a bigger lady that seem to be Hawaiian are Filipino she was very professional and said that that was unacceptable and she would get it handled I have not heard from the casino I left my information number address they have not tried to contact or reimburse me and it shows a lot about the character of the people in charge at this casino... I hope people read this review and take notice before they're sorry as I am... Please feel free to text email or call me I would love to explain to you in person why you should not support this facility...
If I would have taken $50 from the casino I would be in jail but it's okay for the casino to steal my $50?
Wait there's more to the story... later that night my daughter was having a birthday party at a bowling alley.. I got everything ready had 14 children show up went to pay for the party and the card was deactivated... I called my 1-800 number for my bank and they informed me that there had been a atm machine which head scanned the card over 40 times which head automatically deactivated because of security reasons
I asked where this was done and they told me it was done on an ATM at Little Creek Casino, I was unable to pay for my child's birthday party so the party got cancelled and caused a lot of hardship for my child myself and the 14 kids that were attending including all their family and parents
I will be reviewing as much as possible
We get up early for work and come back in the evening for food and gambling.
When we get up in the morning the casino will not allow you to have your coffee in the casino.
In fact if you are not gambling, you are not allowed to be in the casino.
The security guards are rude as hell about the casino policies. The casino closes at 5:00am until 8:00 am because apparently for 3 hrs a day they don't care about your money.
But all other times thats all they care about.
I travel around the country for work and this is the worst display of hospitality that i have ever seen in a casino, and i have been in a lot of them. They run this casino like no other casino i have ever been in.
When you are paying for multiple rooms and spending thousands of dollars in the casino,
I would expect enough appreciation to merit a cup of coffee in the morning.
I still have a month left on this job but i checked my crew out after the second time that they said I couldn't have my coffee.
This casino has no idea the money they lose by being assholes.