I took 2 Ladies to the casino today for some fun time and lunch. The Ladies enjoy the slots and I use the time to buy a good cigar, order a glass of Mac & Jack and read a book. My first cigar was a very good smoke @ $13. I enjoyed the smoke so much I bought another cigar @ 9 and after a few puffs I noticed a 1 inch burn down down the side of the cigar. I took went back to the smoke shop and asked for a replacement. The lady behind the counter said she could make the exchange but her Supervisor could but tied up for a moment but would be back shortly. 10 minutes later the Supervisor returned and with no question I got another cigar. I lit the ciagr and after a a few puffs the cigar tunneled i.e. burned down the center. I went back to the smoke shop told the Supervisor my problem and ashed for a replacement and she said she could not do anything and that I would have to contact the cigar distributing company to get a refund. My questions. Is this the Casinos ploicy, or did the ladies in the smoke shop not understand my problem? And if I did want to persue this further how do I get in touch with the distribution company?