Let's start off with the good. The Players Club employees, and some of the slot attendents are absolutely wonderful people. They are very sympathetic in the midst of what is the greatest legalized scam to ever come down the pike. The rest is rock bottom. I am a "Signature Player" with well over 240,000 points since January 1st. I just requested my "win/loss numbers" since July 1st to current the other night. My payout percentage is 80%. You read that correct - 80%. The state sets the minimum at 85% - "over the lifetime of the machine", which out of the 3000 slot machines on the floor, I would be willing to bet that 99% are set at or near the 85%, which by industry standards is highway robbery. My "VIP Host" is actually a decent guy. We get along well, but when it comes to asking for comps or slot play, he is as tight as the casino. Last month, I didn't even get my monthly "mailer" or "pull tabs"!? I phoned the General Manager, and he stated that I am exhibiting the signs of "problem gambling" and that I am "pushing the envelope" with my behaviour when on site!? He wouldn't credit me any slot play that I had lost, he just gave me what I considered a very rude and condescending disrespectful response. And again... I am a "Signature Player". You will find no help whatsoever at this casino. None. Also, if you are like myself, a Signature Player, the casino started a program with United Airlines Mileage Plus Rewards where the points you earned from Jan 1 through current would be transferrable to earn free flights. I was told that any person wanting to use this perk would have had to "save their points earned", and not have used them. This was NOT explained to me by the person heading the program. I am seeking legal counsel to discuss a class action lawsuit for false advertising. This isn't a casino. It's a place that has 3000 machines that take money, and hand out a few paltry $1200 handpays every now and then. Do yourself a favour and avoid this casino at all costs. They will not help you, and if you ask for help, you will be made the subject of scrutiny.