Visited this new facility late-night/overnight on a Sunday in August. MAGNIFICENT place! Great selection of machines (many newer games!) and the employees overall are TOP NOTCH - very friendly and really made me feel welcome and a valued customer!

My intent was to just play a few hours, but I was having so much fun while riding the "winning streak" I ended up staying & playing for nearly twelve hours!! At one point I was ahead almost $500 - playing penny slots (and a few nickel machines).

The place is CLEAN, SMOKE-FREE, and rivals the larger casinos in Vegas. Biggest drawbacks: there's no place to get a bite to eat that's open overnight, and the cafe is expensive for breakfast.

No Table games (but I understand they ARE coming), and they need to rework their food comp formula: I would expect that $1,000 coin-in would garner MORE than just $3 in food comp $$$.

The Player's Club personnel were impersonal, unfriendly, and worst of all: uninformative. I would expect these people to know their Player's Club policies, promotions, and FreePlay/Bonus Bucks' system - AND be able to explain it to their customers! (I will give then some leeway, as I visited near the end of a shift, but it's still no excuse for treating a new customer poorly and not being able to answer simple questions!)

I very much look forward to my next visit to Pittsburgh and playing at The Rivers!!

?