Review Detail

2.3 62
Pennsylvania 5941
Ripped off in the poker room
(Updated: August 08, 2016)
Overall rating
 
1.0
Slots
 
1.0
Table Games
 
N/A
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
N/A
Food & Drink
 
1.0
I was playing 1-2 no limit at Hollywood Casino at Penn National on Saturday during the high hand promotion. It was the final hour of the promotion and the prize was $1000. With just a few seconds left on the clock, I tabled a straight flush, which was the highest hand of the hour. The clock on the wall was five seconds away from zero, and my entire table, including the dealer, saw that the clock had not reached zero. To my disbelief, the floor came over and told me that since the high hand was not verified before the end of the hour, that they would not be paying me anything at all. I was shocked and really felt cheated. I feel that I earned the high hand promotion, but ended up going home empty-handed. I followed up with Bill Diaber (shift manager) at the casino today. He reviewed my complaint and claims that the hand ended at 4 seconds past 10:00 PM. This is incorrect, obviously. He did apologize and offered me a steak dinner as compensation. This is not even close to the $1000 I lost out on, as especially worthless to me, as I live 120 miles away.
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