My boyfriend and I have been going to this casino 2-3 times a week for almost a year now. In 5 months we turned a Gold reward card into a Dimond reward card. We thought we would be getting larger slot vouchers in the mail once we turned to Diamond and boy were we wrong. Harrahs gives us $5.00 vouchers every few weeks. We used to get $20-$30 vouchers. I decided to start my own card and have lost over $2000 in just 2 months and still have not received one coupon in the mail. When I call to ask someone why I have yet to be rewarded they tell me I do not spend enough. I feel like that's all I do is spend. The payouts are outrageous! This is the only place I know that you can spend $500 in a penny slot machine and not get one bonus game. For two people that go as often as we do you would think we would hit something sooner or later. The machines do not pay! I got $100 slot voucher for Ceasars Casino in AC and I was only there twice. I get Philly Parx Casino slot dollars and I barly go there. Why is it that those casinos can give but Harrahs can't? The payouts in AC are great! The payouts at Parx are fair. We really only go to Harrahs because it is so local. The people there are rude and will plow over you to get onto a machine even though you were waiting to get on. Many people sit on machines and do not play but won't let you sit down to play. The staff there thanks people as they are leaving. They actually thank people for losing their money. The food in the Diamond Lounge is terrible. It's free so I guess you can't really complain. Overall, I have to say that we have not left Harrahs Casino Chester happy since we started gambling there. Don't waste your time and money!