Review Detail

2.8 28
Yes, stay at home.
Overall rating
 
2.3
Slots
 
2.0
Table Games
 
3.0
Customer Service
 
3.0
Player's Club
 
3.0
Gaming Atmosphere
 
2.0
Amenities or Hotel
 
1.0
Food & Drink
 
2.0
We have stayed at Spirit Mountain quite a bit and have loved the rooms in the new wing of the hotel. Last year they decided the new rooms were "Deluxe" rooms and started charging $20 more than the rooms in the older part of the hotel. We were okay with that because the rooms were big and the decor nice. We could get a room on the west side of the hotel away from the parking lot and with a view. We decided to go this weekend and pay the weekend rate of $149 for the deluxe room. Surprisingly they had last minute rooms...this has never happened before. When we arrived we were informed they were renovating the rooms in the new wing and that our room was either overlooking the courtyard, or the entrance to the hotel. To our surprise our room was in the old part of the hotel and they had "renovated" them and were now considered "deluxe" rooms. In my opinion the decorating choices were awful. Dark brown, black and coffee colored, dark and very uncomfortable. The sheets actually scratched, the furniture was dusty and there were hairs in the bathtub. So the room overlooking the courtyard actually overlooked the dumpster the construction workers were using, along with the 6 outhouses they were using. Yuk again. So we asked to be moved to the front of the hotel. Of course we listened to the diesel buses all evening and then well into the night the boom boom boom from the music at the nightclub. The last couple of years the slot machines are dirty and service is below par. Needless to say we will be going to Lincoln City or Florence (which has an amazing hotel and casino) rather than stay at Spirit Mountain.
G
Was this review helpful? 6 1

Comments

Title