Review Detail2.0 26
After thousands spent as VIP family treated like d
(Updated: December 27, 2017)
Amenities or Hotel
Food & Drink
We place a ticket for $102 into a machine that did not show the credit, Service called, we are cross examined and treated like dirt, remember now I have a family of 4 three are VIP's who have spent thousands over the last few years at river Spirit. When we were accused of lying about putting the ticket in the machine, we asked to have security view the surveillance video (which they have at every machine)we were suddenly told we would be escorted out of the casino. Told by a large female security guard "Don't Come Back" I will never spend another cent at River Spirit, that will tally to thousands of VIP dollars for not only 4 family members, but, several friends who are high stakes players. River Spirit Casino has not earned our loyalty any longer. They need to train their customer service and security personnel to treat customers with respect. If you read other reviews you will see only negative. I will take my business to another casino, and tell everyone I encounter how bad a failing enterprise River Spirit really is.........seriously disappointed.