In November 2012 my wife and I stayed at the hotel for two days. First the room wasn't ready when we arrived although reservations were made in advance. Then they screwed up our room service order that evening. The next morning they AGAIN screwed up our breakfast order The next morning we left to go gamble downstairs and when we came back up late that evening we found they had never even TOUCHED our room; we still had dinner and breakfast dishes AND FOOD spoiling on our tables! We complained and they came up and cleaned the room keeping us up past midnight and then when we checked out THEY HAD OVERCHARGED MY CREDIT CARD!!!! I complained and to make amends the hotel manager gave us a complimentary stay redeemable until 12/30/14. Today I called to make a reservation and guess what even after facing the gift certificate they won't accept it! The old hotel manager isn't there and the new manager KIM ZURBAY even suggested I FORGED THE CERTIFICATE BY ADDING A PARAGRAPH AT THE END WITH THE EXPIRATION DATE! Wow, just wow! WE WILL NEVER COME VACK AND WILL BE TAKING OUR BUSINESS TO THE DOWNSTREAM (the rooms are much nicer anyway!). In fact I will never set foot in an East Shawnee Tribe casino again. Poor service is one thing but to be accused of being a thief is another!