Review Detail

3.7 14
Find somewhere different!
(Updated: December 28, 2015)
Overall rating
 
2.0
Slots
 
2.0
Table Games
 
N/A
Customer Service
 
1.0
Player's Club
 
3.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
4.0
Worse stay in a hotel! The weather caused the electricity to go off and on throughout the evening but ended up going completely out around 7 p.m. This cause the ENTIRE casino to shut down. We had to wait at the slot machines we were playing for an employee to come take our name and telephone number. We were promised our money/winnings to be returned as soon as the company figured out the proper way to return the funds;this isn't ideal for travelers like me who live 3 hours away. The staff was extremely rude in the hotel area. After a back and forth "conversation" the manager FINALLY agreed to cut the lodging bill by 50% since we did not have hot water, no microwave, no fridge, no ice machine, no lights, and no heater of any kind as it was 29* outside and snowing! Finally, I've reviewed my credit card bill just to find I was charged DOUBLE and no refunds of ANY kind! Very bad stay.
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