Review Detail

2.4 12
Oklahoma 4809
Basically stole my credit card
(Updated: August 17, 2017)
Overall rating
 
2.4
Slots
 
1.0
Table Games
 
N/A
Customer Service
 
1.0
Player's Club
 
4.0
Gaming Atmosphere
 
3.0
Amenities or Hotel
 
N/A
Food & Drink
 
3.0
My credit card was not returned at the restaurant so when I discovered it hours and over 100 miles later I called them. They would not cut it up so I could have a new card sent to me. I told them that I could give them the number, my name, the expiration date, the CVV code, fax them my drivers license and a photo of a duplicate card, and even tell them what I had for lunch so they could verify that with our waitress. I even spoke to the next idiot up in security but he would not help me by simply cutting up the card ! Now I've had to contact my CC company, cancel the account, wait for new account cards to be mailed to me, and spend god knows how long on the phone calling 8 companies that have my old number on file for automatic billing. I've dealt with idiots before, but these guys take the cake. Ironically, we had planned to go back occasionally like we usually do in Siloam Springs. Cancel that ! 
RT
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