JACK Thistledown Racino

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2.9 (3)

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Details

Address

21501 Emery Road

City

North Randall

State

Ohio

Zip Code

44128

Country

United States

Phone

(216) 662-8600

Website

https://www.jackentertainment.com/thistledown/

Toll-free Number: (800) 289-9956

Restaurants: 4

Games Offered: Video Lottery Terminals, similar to slot machines.

Special Features: Live Racing seasonally.

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User reviews

3 reviews

Overall rating

2.9

Slots

3.0(3)

Table Games

N/A(0)

Customer Service

3.3(3)

Player's Club

1.7(3)

Gaming Atmosphere

3.7(3)

Amenities or Hotel

N/A(0)

Food & Drink

3.0(3)

Name

Review Title

Ratings

Slots

Table Games

Customer Service

Player's Club

Gaming Atmosphere

Amenities or Hotel

Food & Drink

Comments

Players club k low free play in million points

July 20, 2022

Overall rating

2.4

Slots

3.0

Table Games

N/A

Customer Service

1.0

Player's Club

1.0

Gaming Atmosphere

3.0

Amenities or Hotel

N/A

Food & Drink

4.0

I have million points
Yes 1 Million my free play took a crap
I get 50.00 free play
I have no host he quit Elgin
I've emailed several times and stop for new host
Still waiting
I've inquired why my free play was lowered from 65.00 more times a week to 50.00
No food perks ???
My mom c card gets more than me . The attendant was drinks / water awesome
Cashiers mostly friendly . Atmosphere is nice during the day

Girard

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JACK is no Caesars--no way near

May 12, 2017 (Updated: May 12, 2017)

Overall rating

2.2

Slots

1.0

Table Games

N/A

Customer Service

4.0

Player's Club

1.0

Gaming Atmosphere

3.0

Amenities or Hotel

N/A

Food & Drink

2.0

I used to love going to the Horseshoe and Thistledwon Racino. Since the owner's started remodeling the Racino, it has become a money pit. Under Dan Gilbert, it's hard to win. It seems people walk around watching people lose money or one person win $100. Ten others get loud machines with low wins (if they're lucky to get free spins). The two restaurants that offer better food close too early. I've started going out of town where I don't have to pay for all the remodeling costs that JACK wants it's players to do. Greedy, greedy, greedy Dan Gilbert.

Wendy

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Thistledown Review

April 14, 2013 (Updated: April 14, 2013)

Overall rating

4.2

Slots

5.0

Table Games

N/A

Customer Service

5.0

Player's Club

3.0

Gaming Atmosphere

5.0

Amenities or Hotel

N/A

Food & Drink

3.0

Very fun place with alot of fun games. Very friendly staff. Food service is kinda slow, but the food is good. Prices are fair. Slots are not real loose but they're not super tight either. I played with $20 for two hours before hitting $130. Then it all went down hill after that. Very clean place that is worth checking out.

mike

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