When it was horseshoe I was a 7* star player for over 2 years.  Was treated fantastic.  Had VIP host, was taken on hosted trips, free play out the wazoo, comps at Mortons, Hyde Park, etc.  ok enough of my old life.  Since it has become JACK OMG has this place gotten awful.  A fraction of the comps even though they "preach" that points come so much faster.  The buffet is leaps and bounds worse than even a local Golden Corral or Ponderosa.  I see no VIP hosts anymore and I am guessing they have been "computered" out.  Atmosphere is awful and seems like nobody is winning on slots.  Not sure if they adjusted their payout % due to the name and Company change.  If and when Hard Rock gets tables this Casino will be done.  Don't know whose idea it was to get rid of the Horseshoe name and brand but whoever it was should have their head examined.  I just go to the out of town Caesars properties now.