Very nice casino....very clean and kept up constantly. Slot and video poker machines are sparkling clean . The casino is appealing to the eye as well. I have dined at 3 of 4 restaurants and the food was great. Have not been to Final Cut yet. I was hoping to get a little comp from my host to take my wife there , but when I asked to speak to a host, I was told I did not have one. I have been at the exec producer level for 6 months and according to their website, I should be assigned to one for earning this level. I complained and filled out the comment card 2 weeks ago , but still no contact from anyone. The floor attendants are great, as well as are the people working the counter at Player Services, but I just think management doesn't have a clue , otherwise I would rate customer service higher.. This host thing should be resolved as I run a lot of coin through. If they don't get it resolved, it will be time to start traveling back to my old haunts in Michigan & Canada . Players Club is also very chintzy.