Review Detail
2.4 35
Great golf, not much else
(Updated: May 23, 2013)
Overall rating
1.9
Slots
1.0
Table Games
2.0
Customer Service
1.0
Player's Club
3.0
Gaming Atmosphere
2.0
Amenities or Hotel
3.0
Food & Drink
1.0
Four guys went to Turning Stone primarily for a golfing outing. The golf courses are absolutely amazing and I have no complaints about the actual golfing. It's everything else that absolutely shocked me.
Food and Beverage:
Seems like it takes forever to get your meal, didn't matter which restaurant. The wait staff seemed untrained; at least the waitresses we had, they took forever, and couldn't answer simple questions. One member of our party is a vegetarian and they couldn't make a pasta alfredo without pancetta? If it's cooked to order how can they not leave out an ingredient?
Hotel Front Desk:
Upon check-in the keys to the room didn't work. I returned to the desk for another set, opened the door to find a room that was already occupied. I went back to the desk and was offered an apology, but no upgrades or credit. A new room was issued and those keys didn't work. Once more I returned to the front desk and still no offer for upgrade or credit. I was offered to have a bellhop accompany me to the room to make sure the door opened. So instead of owning up to the problem they made me feel incompetent.
Upon checkout one room was charged one rate and the other room was charged a significantly lower rate. I went to the front desk to question this and the clerk admitted to making the error stating that she was fixing it. Instead of bringing the other room down they reissued a charge to the credit card without the owner of the card being there. If I hadn't gone back in we would have never been advised of the change in charges.
Rooms: The rooms are spacious, the views from some rooms kind of suck, they look out to parking garages or parking lots. The beds are really soft. If you have a bad back watch out. You're gonna wake up sore.
Casino Floor: Typical casino, I wish the smoking vs the non-smoking areas were separated better. There's really no difference in air quality between the two. Every dealer there is a "cooler" I didn't see anyone winning. I was ecstatic to break even.
Overall, I won't be going back. The golf was great but I can go plenty of other places.
Food and Beverage:
Seems like it takes forever to get your meal, didn't matter which restaurant. The wait staff seemed untrained; at least the waitresses we had, they took forever, and couldn't answer simple questions. One member of our party is a vegetarian and they couldn't make a pasta alfredo without pancetta? If it's cooked to order how can they not leave out an ingredient?
Hotel Front Desk:
Upon check-in the keys to the room didn't work. I returned to the desk for another set, opened the door to find a room that was already occupied. I went back to the desk and was offered an apology, but no upgrades or credit. A new room was issued and those keys didn't work. Once more I returned to the front desk and still no offer for upgrade or credit. I was offered to have a bellhop accompany me to the room to make sure the door opened. So instead of owning up to the problem they made me feel incompetent.
Upon checkout one room was charged one rate and the other room was charged a significantly lower rate. I went to the front desk to question this and the clerk admitted to making the error stating that she was fixing it. Instead of bringing the other room down they reissued a charge to the credit card without the owner of the card being there. If I hadn't gone back in we would have never been advised of the change in charges.
Rooms: The rooms are spacious, the views from some rooms kind of suck, they look out to parking garages or parking lots. The beds are really soft. If you have a bad back watch out. You're gonna wake up sore.
Casino Floor: Typical casino, I wish the smoking vs the non-smoking areas were separated better. There's really no difference in air quality between the two. Every dealer there is a "cooler" I didn't see anyone winning. I was ecstatic to break even.
Overall, I won't be going back. The golf was great but I can go plenty of other places.
WC
William Coady