Showboat Casino-Hotel

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3.6 (16)
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16 reviews
 
13%
 
38%
 
44%
2 stars
 
0%
 
6%
Overall rating
 
3.6
Slots
 
3.1(16)
Table Games
 
3.5(15)
Customer Service
 
3.2(16)
Player's Club
 
3.6(16)
Gaming Atmosphere
 
3.9(16)
Amenities or Hotel
 
3.7(15)
Food & Drink
 
3.9(16)
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16 results - showing 1 - 5
1 2 3 4
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Terrible experience and terrible management. Neve
Overall rating
 
3.2
Slots
 
4.0
Table Games
 
4.0
Customer Service
 
1.0
Player's Club
 
4.0
Gaming Atmosphere
 
4.0
Amenities or Hotel
 
1.0
Food & Drink
 
4.0
My girlfriend, sister, her boyfriend, and I stayed at the showboat on a Saturday night. After going to bed at around 1, we were woken up around 4 A.M. by management asking us to leave for repeated noise violations. We had not spent any time in the room, besides going to sleep (which we had been doing for 3 hours). Told them we were not leaving and shut the door. 20 minutes later, the cops broke down the door and rudely escorted the four of us out at 4:30 a.m. They charged us an extra $110 for the door "we broke." Management was extremely rude, and would not listen to our concerns. Nor did they even consider that four people in pajama's in a spotless room could have possibly NOT been the cause of the noise coming from the room next door (the room next to us had about 10 people and were partying all night). Before you save money on a cheap room here, think about whether you want to risk have a wonderful trip go completely wrong due to the incredibly incompetent management that runs this place. It doesn't save money when you're charged for double the amount you had expected to pay.

Also, check-in took about 45 minutes because only two people were at the desk.
Su-Su the bartender was the only pleasant part of the experience,
I have a suite booked for valentine's day weekend which I will now switch to a different establishment.

I plan to post this review on every website possible. After paying $150, I would expect to be NOT woken up, escorted out by the police, and charged for the door they broke down. I know a similar story will not likely happen to many guests, but I want it to be known how their management handles their customer concerns.
JP
Comments (0) | Was this review helpful? 5 0
My Favorite Casino in AC
Overall rating
 
5.0
Slots
 
5.0
Table Games
 
5.0
Customer Service
 
5.0
Player's Club
 
5.0
Gaming Atmosphere
 
5.0
Amenities or Hotel
 
5.0
Food & Drink
 
5.0
This is always the first place I visit in AC. It has a good variety of slots.



The Buffet is very good. The rooms are also very nice.
L
5 reviews
Comments (0) | Was this review helpful? 2 0
My casino
(Updated: September 18, 2011)
Overall rating
 
4.2
Slots
 
4.0
Table Games
 
5.0
Customer Service
 
2.0
Player's Club
 
5.0
Gaming Atmosphere
 
5.0
Amenities or Hotel
 
4.0
Food & Drink
 
4.0
This is my preferred casino in Atlantic City. I like Total Rewards, their comp program, because it is good at 4 casinos in town, one in Pennsylvania, and others in Vegas and across the country. The hotel rooms are very nice, many with good views of the ocean. The table game dealers are very professional yet easy going. And the average customer skews much younger than many of the other casinos in town. The place has a party atmosphere especially when you compare it to Resorts which now has a 1920s theme. The buffet is very nice, but getting pricey especially on Saturdays when they have lobster. My only complaint is that they never seem to have enough employees working at the front desk for check-in.
MI
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The best place to stay in ac
Overall rating
 
5.0
Slots
 
5.0
Table Games
 
5.0
Customer Service
 
5.0
Player's Club
 
5.0
Gaming Atmosphere
 
5.0
Amenities or Hotel
 
5.0
Food & Drink
 
5.0
This is the best place to stay and play in Atlantic City. We stay at Showboat almost everytime we go.



They are friendly, the rooms are clean and the Buffet is out of this world. The place to gamblea at as far as im concerned. The only downfall is no indoor pool, but oh well.



We only stay at properties owned by Harrah's they treat you the best by far!!!!
C
1 reviews
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Showboat AC
Overall rating
 
4.0
Slots
 
4.0
Table Games
 
4.0
Customer Service
 
4.0
Player's Club
 
4.0
Gaming Atmosphere
 
4.0
Amenities or Hotel
 
4.0
Food & Drink
 
4.0
Showboat has undergone some drastic changes over the last few years. Chief among these are the addition of the House of Blues. This changed the layout of the casino to add floorspace for the restaurant and night club and a themed section of the casino. The main floor is large with plenty of table games (craps, roulette, blackjack, 3 card poker, 4 card poker, let it ride, Texas Holdem Bonus) and there is a nice Asian pit with Bacarrat, mini-bac, Pai Gow Tiles and Pai Gow Poker). Minimums are typically $10 and up (higher on weekend). Slots are what you'd expect in AC. All the new ones, mid-90's payout, VP abounds, not a whole lot to speak of there but does include the progressive Spin Poker (linked to all AC casinos).



This also includes a themed poker room on the second floor (next to the House of Blues theatre) that hosts different limit games, daily tournaments (2-3x a day) and even WSOP circuit events. Once side dedicated to tournaments, other side for live games. Small menu for poker table dining (sandwiches and pizza).



Showboat is still owned by Harrahs and maintains the Total Rewards card. Like all other properties in the Harrahs chains, being a higher status is king. Quicker lines for cash outs, better seating in the buffet.



Buffet - a very good buffet featuring a seafood (lobster) on Friday night. Other nights are also good with different sections (italian, chinese, seafood, carving station).



Restaurants - there is a the standard 24-hr a day cafe on the second floor and a quick take-out cafe near the bus lobby/parking garage. Sub-par but passable. There is an excellent Italian and Chophouse on the bottom floor along with the House of Blues restaurant. There is also an excellent noodle bar next to the new high-limit room in the Asian area.



Parking - Valet is free for Platinum/Diamond (and only available to them on weekends). Self-parking free to all rewards members all week, $5 for others. There is also a Total Rewards shuttle - free to cardmembers - to other Harrahs properties in AC (Harrahs, Caesars, Ballys)
M
2 reviews
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