Review Detail

New Jersey 154943
Nasty Pit Bosses
(Updated: March 12, 2017)
Overall rating 
 
2.2
Slots 
 
3.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
3.0
Have been going there since it opened, but I won't be going there again to play cards. In a nutshell, there was a misdeal that could have been easily handled, but it wasn't. Instead, one pit boss turned his back on the table and walked away without explanation of any kind to the players. Next, a female pit boss came over and immediately said, "You are just pissed off, because you lost." The way it was said, was completely nasty. All we were looking for was a reasonable explanation of why they did what they did to complete the hands. We were not given any option to bury the hand, nor were we given an explantation of the house policy(ies). I have never been treated this way at any casino. The money lost was only the table minimum, so it wasn't like we had any major bets on the table, so it was not about losing at all. It was about horrific customer service. Play at another casino. these people do not deserve your patronage. 
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