Review Detail

Nevada 4519
So Disappointed
(Updated: November 25, 2013)
Overall rating 
 
2.6
Slots 
 
4.0
Table Games 
 
1.0
Customer Service 
 
4.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
4.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
3.0
Probably our 11th or 12th visit to the Golden Nugget - it will be our last. Paid way too much money for a room with a shower that is almost impossible to get in and out of, a bathroom with no towel bars, a hairdryer that had to be replaced twice, a safe that wouldn't open one night as we were on our way out (got to spend an hour of our evening "watching" security people attempt to open it), and almost no easy-to-reach electrical outlets. In order to access our floor, we had to use our keycard in the elevator. More than 1/2 the time, the keycard didn't work, so we would have to trek over the the VIP office to have it re-keyed so that we could get to our room. All too often when we got to our room, again, the keycard was very "stubborn" and on one occasion we had to again return to the VIP center to get one that functioned. Way too much work for what was supposed to be a fun get-away. For the price we paid, we will be trying a different hotel on our next visit to Las Vegas. Very disappointing and frustrating.
S
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