Review Detail

3.6 21
Hot
Nevada 10384
Potential is There for This Sleeping Giant
(Updated: February 24, 2012)
Overall rating
 
2.9
Slots
 
3.0
Table Games
 
3.0
Customer Service
 
3.0
Player's Club
 
2.0
Gaming Atmosphere
 
3.0
Amenities or Hotel
 
3.0
Food & Drink
 
3.0
I happen to be paralyzed and in a wheelchair, but fly out several times a year I fly out to Vegas and always enjoy checking out the various resorts -- especially the Downtown properties.

We always spend some time in Fitzgerald's as we like the second floor restaurant and I like the Sportsbook now that Lucky's has taken over the operation and brought one of my favorite employees over from the Plaza.

But none of us ever get much of a feeling of being wanted or welcome in Fitzgerald's like we do at the Fremont Street casinos.

And we have never received any type of of offer, news, promotion or e-mail from the property even though they have our contact information from our Player's Club cards.

Up until my recent visit, I would have given a 5 Rating for the Food & Drink as we loved the 2nd floor restaurant -- especially the deals on barbecued ribs, burgers and the pasta bar.

But not only have they raised their prices a bit -- completely understandable as the ribs were arguably the best dining deal around after the Golden Gate shrimp cocktail (which seems to have disappered with their renovations) -- more importantly the quality and portions appear to have been reduced substanstially. I love almost any kind of barbecued ribs. But the ribs on my recent visit looked and tasted quite a bit different than the ones from previous visits and were a disappointment.

The pasta bar is still great though (remember to tip the guy preparing the made to order pastas) and everyone who works in the restaurant is friendly and has a good personality which helps to makes up for the lack of customer service in other areas of the hotel -- especially the casino and cashier's cage.

Another reason why I probably would not stay there with so many other nearby options is the extremely slow elevators.

But I am looking forward to see what renovations are in store for this large downtown property.
WT
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Comments

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Ordering
October 24, 2012
I agree with the comment I just read about the casino staff at the cashier cages being very unfriendly. Restaurant staff and food were excellent. Will eat there again but probably not play at that casino.
VR
val rosentreter
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