Review Detail

3.4 25
Downhill for vp and club
(Updated: April 06, 2012)
Overall rating
 
2.6
Slots
 
4.0
Table Games
 
4.0
Customer Service
 
2.0
Player's Club
 
1.0
Gaming Atmosphere
 
2.0
Amenities or Hotel
 
3.0
Food & Drink
 
2.0
I was very disappointed with my treatment as loyal customer. They did not let me use my points, without blacking out the days.
They didn''t even give me the Ace discount for my play. They also gave me a noisy room and the service was not friendly. They had lowered the price of their rooms a week before my arrival so I don't think they were that packed. No more 9/6 job, and their positive play games get no comps. They had no computer available this time. On the positve side, they added a wt. machine to their fitness room and they actually improved their Breakfast buffet, the fruit station was better and their 1 choice of eggs were not rubbery and tasteless.as usual. Deuces Wild Cafe special was good as usual. There club slogan is Loyalty has it rewards! They did not honor their slogan and gave conflicting anwers for the reasons..
KO
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