El Cortez Hotel & Casino

Review Detail

3.8 48
Nevada 9056
Classic casino but poor customer service
(Updated: June 08, 2011)
Overall rating
 
3.3
Slots
 
3.0
Table Games
 
5.0
Customer Service
 
1.0
Player's Club
 
3.0
Gaming Atmosphere
 
5.0
Amenities or Hotel
 
3.0
Food & Drink
 
3.0
The first thing you notice when entering this casino is the smell. The odor is not at all offensive but it is quite strong. I really don't know what it is.

The casino is classic old-style Vegas. There are old and interesting photos on the walls. Good single-deck blackjack games are available.

Customer service is lacking, however. Once, I went to the cashier's cage to ask to borrow a pen. The employee told me there weren't any but there were several in plain view. I was not happy with this rude treatment, so I sent an email about it to the management. The email was ignored and I never received a response, much less an apology.
M
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