I have been a member for years but also go to several other casinos in town. I have never been impressed with their service. Today I ate in their empire lounge and the service was a flop. They messed up my order and didn't bring me anything to drink at all. No one once came by my table to check us and I could not flag anyone down to get it right. When the waitress finally did come she didn't offer much help. She just blamed it on someone else and said she was very busy. The lady that checked me out asked if my meal was ok. I told her the problem and she said she was sorry. Why do they ask if they don't care. I tried to get online and complain when I got home, but they make it so difficult to complain I gave up. After going to this casino for years I have to say they are the worst managed in town. If coming to Reno or living in Reno I would find a better place than this one. Bottom rate casino. 1