Hollywood Casino St. Louis

Review Detail

2.4 24
Missouri 5411
Need to really work on their comps, and attitude
(Updated: May 09, 2016)
Overall rating
Table Games
Customer Service
Player's Club
Gaming Atmosphere
Amenities or Hotel
Food & Drink
I recently started going to Hollywood! The first time was pretty good won maybe $20. Next few not so good! Lost $80 next time lost like $400, next time lost like $600, then lost another 200! Second time I went in there they were very nice and gave me some meal comps, and like $25 free slot play! Then after losing several hundred dollars several times in a row,($380 the last time I went in) they refuse any comps!!! On my card there is $6.80 in comps built up after couple grand in losses, and cant even be used as slot play!!!! Also a burger is like $10 so $6.80 is not even enough to eat!!! Thanks Hollywood, but no thanks!!! Next time maybe I try Alton Belle??? The one guy at the desk where u get your card was helpful the one time I have seen him, but besides that most employees are very dull!!! Lifeless casino!!! Ameristar is way better, but I like to have more than one choice, which really Hollywood? You could have had my business! But chose to be rude, and cold instead. Hope it was worth the at least two or three hundred, sometimes 6-8 per week I would have continued dropping, had you given any kind of comps at all
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