Harrah’s Tunica

Review Detail

Mississippi 1810
Never Again
(Updated: December 30, 2011)
Overall rating
 
1.9
Slots
 
2.0
Table Games
 
2.0
Customer Service
 
2.0
Player's Club
 
1.0
Gaming Atmosphere
 
2.0
Amenities or Hotel
 
1.0
Food & Drink
 
3.0
This was the deal breaker for any future trips to Tunica or Harrah's. I used to go to Tunica all the time and stay at Gold Strike. The last time we went there we were not happy for various reasons so we decided to try Harrah's in Tunica. Our hotel was nowhere near the main hotel. The building where they put us was a reasonably clean property but it had no restaurants, no casino, no nothing (other than the room). To get to the hotel we either had to drive or take a shuttle bus. The worst aspect of this is that THEY NEVER TOLD US THIS! When we made our reservations they caused us to believe we were staying at HARRAH'S and talked about all the amenities. The LEAST they could have done was ADMIT that we were staying in some building a mile away from the casino!

Since this wasn't the only issue I sent an email to Harrah's when we arrived home explaining all the problems we had there and believe me, there were many in addition to the location of our room. Harrah's NEVER responded. I even sent it a second time with a note telling them I never got a response and that I'd appreciate their at least acknowledging receipt of my email. Nothing. They refuse to admit they even received my message.

I have thrown my card away and will never set foot an another Harrah's property. And that includes about 35% of all casinos. Fine by me.
J
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