While I know Katrina was a terrible setback for this casino, they are not stepping up like the others in the area.



The greeting by the security people is warm and friendly, but everything else there is not. It is difficult to enjoy this casino in its present state. They have "come ons" to swipe your card for giveaways, but never give anything worth while. Sometimes nothing at all!



The staff working the buffet were actually bickering in front of the public on who was going to do what in the changeover from breakfast to lunch. The patrons don't care to hear this--take it in the back room. In fact, it would seem to be the same procedure each day. Why reinvent the wheel? Sounds like poor management that each staff member doesn't know what is expected of them and teamwork is not stressed.



While the buyout of Harrah's probably is affecting their growth, they should at least tear down the Casino Magic property that they couldn't wait to buy. It now sits as an eyesore on a beautiful gulf coastline.



Now we hear they are laying off employees and complaining about the Biloxi bridge that is being rebuilt as being the reason. The Palace is filled to capacity most of the time. Perhaps The Grand should look at their marketing prgram and provide something worthwhile for their patrons once they get them there.