Review Detail

1.4 7
Mississippi 5541
The servers are down, down down
(Updated: June 10, 2011)
Overall rating
 
2.3
Slots
 
3.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
3.0
Gaming Atmosphere
 
3.0
Amenities or Hotel
 
2.0
Food & Drink
 
3.0
I just had a truly miserable experience at the Bok Homa "Casino". It was my first visit to that facility, so the first thing I did was sign up for the Players Club. That went fine, it was around 11:00. I started playing, and noticed that my machine would not accept my card. None of the machines would accept my card, or anyone else's card. The server was down, but it would be fixed in 10 or 15 minutes. At first, the machines would print a ticket to "cash out", but none of the machines would accept these tickets. Later, the machines would not print a ticket or accept tickets. To cash out you had to get a person to come to the machine and come back with your money. I decided to stop at 2:00. It took until 2:30 to get my money. I dropped about $XXX in those 3 hours, but that is not my complaint. The machine never did accept my card, so I did not receive any credit for the 3 hours of play and $XXX lost. What a pain!
MH
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